Refund policy

Returns and refunds

Last updated: 4 November 2026

You can return clothing bought from OWEN CHARLES within 30 days of delivery for a refund of the purchase price, as long as it is unworn, unwashed and still has its tags attached.

How to start a return

Email service@owenstyle.shop with your order number and tell us what is wrong. We reply within one business day with return instructions and the Lower Hutt address to send it to. Please wait for our reply before posting anything, so the parcel can be tracked against your order.

Condition of returned clothing

Items must be unworn and unwashed, with the original tags attached and any belt or detachable piece included. For hygiene reasons we cannot accept returns on items that have been worn against the skin, washed, altered, or returned without tags. Please try things on indoors, the way you would in a fitting room.

Faulty or not as described

If a garment arrives damaged, has a stitching fault or is not the item you ordered, contact us within 48 hours of delivery with a photo. Faulty clothing is covered by the Consumer Guarantees Act 1993 and you are entitled to a repair, replacement or refund; we pay the return postage on a genuine fault.

Refund timing

Returns are inspected within two business days of arriving. Approved refunds go back to the original payment method within five business days, and your bank may take a few days more to show the credit. Original shipping charges are refunded only where the item was faulty or incorrectly sent.

Exchanges

If you need another size, tell us in the return email and we will hold it while your parcel is in transit. Exchanges are sent once the original item is received and checked.